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Terms of service

Last updated: September 30th, 2025

1. Overview

Welcome to BaoMao. This website is operated by BaoMao (“we”, “us”, or “our”). Throughout the site, the terms "you" and "user" refer to any visitor, customer, or entity accessing our website.

By visiting our site and purchasing from us, you engage in our Service and agree to be bound by these Terms of Service (“Terms”). These Terms apply to all users, including browsers, customers, vendors, and merchants.

Please read these Terms carefully before using our website. By accessing or using any part of our site, you agree to be bound by these Terms. If you do not agree to all the terms and conditions, you may not access the website or use our services.

We reserve the right to update, change, or replace any part of these Terms at any time. The latest version will always be available on this page.

Our store is hosted on Shopify Inc., which provides us with the online e-commerce platform that allows us to sell our products and services.

2. Online Store Terms

By agreeing to these Terms, you confirm that:

  • You are at least the age of majority in your country, or you have given consent for your minor dependents to use this site.
  • You will not use our products for illegal or unauthorized purposes.
  • You will not transmit any malicious code, viruses, or destructive content.

A violation of these Terms will result in immediate termination of your access to our services.

3. General Conditions

We reserve the right to refuse service to anyone for any reason at any time.

Your content (excluding payment information) may be transferred unencrypted over various networks. However, all credit card information is always encrypted during transfer.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of our services or products without our express written permission.

4. Accuracy of Information

We are not responsible if information on this site is inaccurate, incomplete, or outdated. The material provided is for general information only and should not be solely relied upon for decision-making.

We reserve the right to modify the contents of this site at any time but have no obligation to update any information.

5. Prices and Modifications to the Service

Prices for our products are subject to change without notice.

We reserve the right to modify or discontinue any part of our Service at any time without notice.

We shall not be liable for any modification, price change, suspension, or discontinuance of the Service.

6. Products and Services

Some products may be available exclusively online and may have limited quantities. These items are subject to our Refund Policy.

We strive to display product colors and images as accurately as possible. However, we cannot guarantee that your device’s display will reflect colors accurately.

We reserve the right to:

  • Limit the sales of our products to any person, geographic region, or jurisdiction.
  • Change product descriptions or discontinue products at any time.
  • Refuse any order that, in our judgment, appears to be placed by resellers or distributors.

7. Accuracy of Billing and Account Information

You agree to provide current, complete, and accurate purchase and account information. You must promptly update your information, including your email, billing address, and payment details, to enable us to complete transactions and contact you if necessary.

We reserve the right to:

  • Limit or cancel orders per person, household, or order.
  • Refuse orders suspected of fraud or unauthorized use.

For more details, please review our Refund Policy.

8. Shipping and Delivery

For details on processing times, delivery estimates, and shipping policies, please refer to our Shipping Policy.

We are not responsible for:

  • Delays caused by third-party shipping providers.
  • Lost, stolen, or damaged shipments after handover to the courier.
  • Additional customs duties or import taxes for international orders.

9. Intellectual Property

All content on this website, including but not limited to text, images, graphics, logos, product designs, and overall website layout, is the property of BaoMao and is protected by copyright, trademark, and other intellectual property laws.

You may not reproduce, distribute, modify, display, publish, or otherwise use any content from this website without our prior express written consent.

10. Third-Party Links and Services

Some content, products, and services available via our website may include materials from third parties.

We are not responsible for:

  • Examining or evaluating the accuracy of third-party content.
  • The quality, safety, or legality of third-party products or services.

We encourage you to review third-party terms and privacy policies before engaging with them.

11. User-Generated Content

If you submit comments, suggestions, photos, or reviews, you grant us the right to:

  • Edit, copy, publish, and use your content for marketing or other purposes.
  • Remove content that is unlawful, abusive, threatening, defamatory, or otherwise inappropriate.

You must not post content that infringes copyrights, trademarks, privacy rights, or any applicable laws.

12. Personal Information

Your submission of personal information is governed by our Privacy Policy. Please refer to our Privacy Policy for full details on how we collect, use, and protect your data.

13. Errors and Omissions

Occasionally, there may be errors or inaccuracies in product descriptions, pricing, promotions, or availability. We reserve the right to correct any errors and update information without prior notice.

We are not obligated to update or amend information unless required by law.

14. Prohibited Uses

You must not use our site or services for:

  • Illegal purposes or violations of laws.
  • Harassing, abusing, insulting, or discriminating against others.
  • Uploading viruses, malware, or malicious code.
  • Collecting or tracking personal information of others without consent.

Violations may result in immediate termination of your account or access.

15. Disclaimer of Warranties and Limitation of Liability

We do not guarantee that our services will be uninterrupted, timely, secure, or error-free.

We are not liable for:

  • Indirect, incidental, or consequential damages.
  • Loss of profits, revenue, or data.
  • Errors, inaccuracies, or service interruptions.

Some jurisdictions do not allow these exclusions, so certain limitations may not apply to you.

16. Indemnification

You agree to indemnify, defend, and hold harmless BaoMao and its affiliates, partners, and employees from any claim or demand arising out of:

  • Your breach of these Terms.
  • Your use of our website or services.

17. Governing Law

These Terms of Service and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of the Netherlands.

18. Changes to Terms of Service

You can review the most current version of our Terms of Service at any time on this page.

We reserve the right to update, change, or replace any part of these Terms at our discretion. Your continued use of our website or services after such changes constitutes acceptance of the revised Terms.

19. Contact Information

For any questions about these Terms, please contact us:

Email: hello@bao-mao.com