Refund Policy


Last updated: May 2024

1. information

You have the right to cancel your order up to 14 days after you’ve received your order without giving any reason. After cancellation you have another 14 days to return the product. You will then be credited with the full order amount. The costs for returning from your home to the webshop are for your own account. If you make use of your right of withdrawal, the product will be returned to us with all accessories supplied and - if reasonably possible - in its original condition and packaging.

To do so, please contact us at We will then refund the order amount due within 14 days after registration of your return, provided that the product has already been returned in good order.

2. return exceptions

1.     with used products;

2.     with sealed products. When the seal is broken, these products cannot be returned;

3.     which cannot be returned due to their nature;

4.     that can spoil or age quickly;

5.     the price of which is subject to fluctuations in the financial market over which the entrepreneur has no influence.

Welcome to BaoMao, where passion for food, aesthetics, and sustainability come together to elevate your dining experience. We are Max and Thomas, the co-founders of BaoMao, and we are thrilled to share our story with you.

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